Shipping Policy

Last updated: September 25, 2026

At OCTAGUM, we are committed to getting your order to you as quickly and smoothly as possible. We offer free worldwide shipping on all orders.

1. Shipping Destinations

We ship worldwide. Please note that certain locations may have shipping restrictions depending on local regulations or carrier availability.

2. Processing Time

Orders are typically processed and prepared for shipment within 1–2 business days after your order is placed.

Orders placed on weekends or public holidays may begin processing on the next business day.

3. Shipping Time

After your order has been processed, the estimated delivery time is:

5–12 business days

Please understand that delivery times are estimates and may vary depending on your location, customs procedures, weather conditions, carrier delays, or other circumstances outside our control.

4. Shipping Cost

We offer free worldwide shipping on all orders.

5. Order Tracking

Once your order has been shipped, we will send your tracking number and tracking information to the email address provided during checkout.

Please allow some time for the tracking information to become active after receiving your shipping confirmation.

6. Customs, Duties & Taxes

Depending on your country, your order may be subject to customs duties, import taxes, or other fees.

Any customs duties, taxes, or fees imposed by your local authorities are the responsibility of the customer. OCTAGUM is not responsible for delays caused by customs.

7. Delayed Orders

While we aim to deliver your order within the estimated timeframe, unforeseen circumstances such as customs delays, severe weather, carrier disruptions, or other events outside our control may occasionally cause delays.

If your order has not arrived after the estimated delivery period, please contact us so we can assist you.

8. Incorrect Shipping Information

Please make sure your shipping address is accurate and complete when placing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

OCTAGUM is not responsible for orders delivered to an incorrect address provided by the customer.

9. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us with your order number and relevant details so we can investigate the issue and assist you.

10. Contact Us

For any questions regarding shipping or your order, please contact us at:

Email: octagumsupport@gmail.com

We’ll be happy to assist you.

Thank you for shopping with OCTAGUM.